SOUL SWEAT POLICIES
REGISTRATION POLICY
Registration in advance for all classes is required. Class registration opens up 7 days in advance and remains open through class start time.
You can register for classes via the Walla app on IOS or android or directly through your browser. If you arrive at the studio and are not registered, staff will ask you to kindly register using your device. Students not registered for class will not be permitted entry.
CANCELATION POLICY
You must cancel your reservation at least 4 hours prior to the class start time in order to return the credit to your account with no penalty.
Late cancellations with less than 4 hours notice will forego class credit. Unlimited memberships will be assessed a $10 charge to your card.
NO SHOW POLICY
If you do not show up to the class and don’t cancel, your class will be considered used and deducted from your account.
Memberships with unlimited classes will automatically be charged a $10 no-show penalty to your card on file.
LATE ENTRY IS NOT PERMITTED
Our studios are crowded. For the safety of you and others in the room, late entry is not permitted under any circumstance. Please be on your mat at the time class starts. Doors to the the studio entrance will be locked at the start of class time.
EQUIPMENT AND ACCESSORIES
A yoga mat is necessary, props are optional. We offer yoga mat rentals and mats and props available for purchase. We do not rent props or towels.
- $6 cork mat rental
- $24 hello fit starter mat
- $100 GRP Manduka mat
- $25 Manduka yoga bricks
- $7 hand towels
- $50 yoga mat towels
RETURNS, REFUNDS, TRANSFERS
We do NOT offer refunds or extensions on any class packages, workshops, memberships, subscriptions, retreats, apparel, or merchandise.
All class packages, memberships, and workshops are non-transferable and must be used by the original purchasing client.
Workshop reservations must be canceled 48 hours in advance for a full refund, and 24 hours in advance for studio credit. Cancelations with less than 24 hours will forfeit payment.
MEMBERSHIPS
Contracts are billed on a monthly recurring basis. All studio memberships have a 2-month minimum commitment - no exceptions.
To cancel your membership, you must email your studio at least 1 business day before renewal. Memberships begin and renew on date of purchase. Any failed payments will incur a $25 charge. Any memberships canceled prior to fulfilled commitment will insure a $50 fee. Classes do not roll over month to month and expire on renewal date.
If you were injured or experienced illness during your membership, email a doctors note to soulsweatct@gmail.com and we will extend for the make up days.
PRIVATE SESSIONS
Private sessions must be paid for at the time of booking. Rescheduling and cancelations may be made up to 24 hours in advance for studio credit. Cancelations made with less than 24 hours notice will forfeit payment.
DISCOUNTS
A 10% discount on all level 2-4 memberships is available for undergraduate students and active military. To redeem, contact your studio with your ID and our staff will issue the discount for you directly.
TURN OFF TO TURN UP
No electronics are allowed in the studio room. If you have a smart watch, make sure it is in theater mode to not disturb fellow clients.
CASHLESS
We only accept credit & debit cards. We ask that all clients update their online with a valid credit card.
MINIMUM AGE
You must be 14 years or older to flow with us in either studio, any class. Children are not permitted to wait unattended in the lobby while class is in session.
LOST AND FOUND
We are not responsible for any lost or stolen items in the studio. Please email your studio directly for any items left behind. Lost and found is emptied on Friday of each week.